Error CodeMeaning Solution
460 Failed to open lens module1. Turn off the camera, take out the battery and leave it for about 5 mins; then restart the camera.
2. If you are using H2N or other similar external audio devices, please be sure to follow the order: unplug H2N, start and set H2N; after these steps, you can connect it with Pro.
462 Lens module fails to read the command 1. Turn off the camera, take out the battery and leave it for about 5 mins, and then restart the camera.
2. If you are using H2N or other similar external audio devices, please be sure to follow the order: unplug H2N, start and set H2N; after these steps, you can connect it with Pro.
3. If the Pro was dropped before, some internal components may have been broken and caused the failure.
464 Lens module fails to read data Unplug all USB device and SD card to see whether such error disappears. If yes, the problem may caused by the device. If the error keeps occurring, please restart the camera.
466 Lens module falls offline Turn off the camera, take out the battery and leave it for about 5 mins, and then restart the camera.
413 The operation was not allowed under this situation
Press any button to eliminate this error; if it doesn't help, please restart the camera.
450 System goes stuck Restart the camera.
414 Microphone error If you are using external microphone, please unplug it and plug in again; then start to shoot.
415 Optical flow stitching error Please try shooting again.
417 The temperature of camera is too high Wait and retry.
418 Module is busy Try again.
430 File open error Check if the SD card was write-protected.
431 File io error Check if the SD card was write-protected.
432 No enough storage space
Check the storage space of device.
433 No storage device Connect storage device.
434 Low writing speed of storage device
Format the storage device to see whether it helps; if doesn't, please change the storage device.
435 MUX write error Restart the camera
436 MUX open error Restart the camera.
437 Network reconnecting Wait.
438 Network fails to reconnect
Check the network.
439 Network disconnected Check the network.
701/703 SD card is locked Check if the SD card is write-protected.
1001 Program start-up error Reset or restart.
1004Upgrade/downgrade error1. If the Pro has ever been shipped back for repair, please email service@insta360.com for help;
2. v165 is not supported by Pro manufactured in 2018, please upgrade to v166 (or other version).

Please contact technical support team for more information and assistance if you still have any problem/questions.